Co op bank internet security

The PIN is only valid for a short amount of time and will be rejected if entered after a set time. Your Internet Banking has an alerts function which can be set up to send a push notification or email to notify you when someone logs into your Internet Banking.

Never write down, save or share your PIN or passwords with anyone — including friends and family. Make sure your PIN and passwords are unique and hard to guess, make them different and change them regularly. If you lose your card, block it immediately via our Mobile app or Internet Banking. Remember that banks and trusted organisations would never contact you asking for your PIN or passwords.

Scammers rely on people being naturally trusting or believing stories that are too good to be true. If they are pressuring you to act quickly or making suggestions as to what to tell others, consider these as red flags. Never enter your card details into any pop-up ads or phishing links, as these are often malicious.

See our Common Scams page for more information. When shopping online or logging into your Internet Banking, check for the SSL secure connection symbol — a locked padlock — in the browser bar to the left of the website name. If you have updated your mobile number in online banking or via our mobile app, it will take one business day to update.

No, your contact details will not be used for marketing purposes unless you have given us permission to do so. If you want to check or change your marketing preferences you can do this via the app by visiting 'My settings and details' or logging into online banking and checking your profile. Alternatively, you can contact us. Receiving a one-time passcode by text to verify yourself is an industry authentication standard and we use these in conjunction with other authentication methods to verify it's really you when using your card to shop online.

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Home Help and support Fraud and security How we protect you Verification. Keep your mobile number updated for safer online shopping We're making online shopping even safer for our customers. One-time passcode Soon, you'll need to verify yourself in a different way when shopping online. Check and update your mobile number We will only be using your mobile number for security purposes unless you have opted in for marketing. Using our mobile app Once logged in, select 'My settings and details' and update your mobile number.

In online banking Once logged in select 'Profile' and update your mobile number. Do you have a joint account? Do you have an additional credit cardholder? As the main cardholder you can provide their details by: logging in to online banking and sending a secure message calling us on Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges visiting one of our Co-operative Bank branches.

Do you have a question? Can you send the one-time passcode to a non-UK mobile number? What happens if I don't have a UK mobile number? I don't want to provide my contact details, what can I do? Take Five website. Action Fraud The UK's national fraud and internet crime reporting centre. Action Fraud website. Get Safe Online Practical advice on staying safe online and keep your data and devices safe. Get Safe Online website. FCA Scam Smart website.

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